Conditions of Use

Terms and Conditions

Detailed description of Goods and/or Services

PQ Sound is a business in the audio industry that markets sound and lighting equipment.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way email. Should an item be placed on BACK ORDER then the price is subject to change when this item is ready to ship.

Return and Refunds Policy

The provision of goods and services by PQ Sound is subject to availability. In cases of unavailability, PQ Sound will refund the client in full within 30 days.  Cancellation of orders by the client will attract a  20% administration fee.

Guarantee

Please go to guarantee page for details.

Customer Privacy Policy

Please go to privacy page for details. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the PQ Sound bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for PQ Sound via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by PQ Sound separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Responsibility

PQ Sound takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and PQ Sound chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,  Durban.

Variation

PQ Sound may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by PQ Sound (Close Corporation) based in South Africa trading as PQ Sound and with registration number 2006/032771/23 and C A Mawbey as Member.

PQ Sound Contact Details

Email: pqsound@pqsound.co.za

Telephone: 073 809 0206